Refund policy

Whearz Return & Refund Policy

At Whearz, we want you to receive your watch in good condition and enjoy your shopping experience. If your order arrives damaged, defective, or different from what you ordered, we are here to help.

1. Return Eligibility

You may request a return or exchange within 3 days of receiving your order, provided that:

* The watch arrived damaged or defective.
* You received an incorrect item or a different watch from the one you ordered.
* You contact us within 3 days of delivery and provide your order number and clear photos or videos showing the issue.

Returns for reasons such as a change of mind, personal preference, or ordering the wrong product are not accepted under this policy.

2. How to Request a Return

To request a return or exchange:

1. Contact Whearz through our official contact details listed on our website within 3 days of delivery.
2. Provide your order number and explain the issue.
3. Attach clear photos or videos of the watch and its packaging.
4. Wait for our team to review your request and provide return instructions before sending the item back.

Please do not send an item back without contacting us first.

3. Inspection and Resolution

Once we receive and inspect the returned item, we will notify you of the outcome. If your claim is approved, Whearz will offer an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

4. Return Shipping Costs

If the return is approved because the watch arrived damaged, defective, or incorrect, Whearz will provide instructions for the return shipment and confirm the applicable return shipping arrangements with you.

5. Refunds

Approved refunds will be processed after the returned item has been received and inspected. The processing time may vary depending on the payment method and financial service provider.

For Cash on Delivery orders, our team will contact you to arrange the approved refund method.

6. Contact Us

For return, exchange, or refund requests, please contact Whearz using the contact information provided on our website. Include your order number so we can assist you promptly.

Whearz — Timeless Elegance